Thursday, 05 November 2009
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Need tech help? Try “crowdsourcing”
It’s a much nicer way to say “outsourcing,” but anyway you slice it “crowdsourcing” may be putting some college tech experts out of a job – or at least reduced hours. But what it could mean for others is that their tech questions are answered much faster – by someone who has been there. At Indiana University, tech support used to work 24-7 and got paid up to $11.41 per phone call, according to a story in “The Chronicle of Higher Education.” As you can imagine, that adds up fast as the tech help desk handles more than 150,000 calls a year! The college has recently instituted a new Web site where students and professors can post their IT questions and share solutions. The idea? Not only to save money, but to provide fast info for people looking for answers to their tech issues, including corrupted files, problems checking e-mails, etc., fast.
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